Data recovery in Singapore, when your files are gone but you need them back
Losing important data is a horrible feeling, whether it is a drive that has stopped working, files that were deleted by mistake, or a server that has failed with no recent backup. The good news is that lost data is often recoverable, if it is handled correctly and quickly. CARE has been recovering data for Singapore businesses and individuals for years, and we do the work in-house, including the physical cases that many providers have to send away. If your data matters, bring it to people who can actually get it back.
One important thing first: when a drive fails or data is lost, what you do next matters. Repeated power cycling, DIY software, or sending a failing drive to someone who opens it without the right environment can turn a recoverable situation into a permanent loss. The safest first step is to stop and call us for a free evaluation.
What we recover
We recover data from just about any storage media and situation, including:
- Hard disk drives (HDD). Internal and external hard drives that have failed, been dropped, or stopped being recognised.
- Solid state drives (SSD), including NVMe, M.2 and PCIe. Recovery from modern SSDs of every interface, which need very different techniques to traditional drives.
- RAID, NAS and servers. Failed RAID arrays, NAS units (including Synology, QNAP and other brands) and business servers, including multi-disk failures, which are among the most valuable and complex recoveries.
- External drives and portable storage. USB flash drives, thumb drives and portable hard drives.
- Memory cards. SD and microSD cards, including photos and video from cameras and phones.
- CCTV and surveillance footage. Recovery from CCTV, DVR and NVR systems, including the RAID-based setups many use.
- Encrypted drives. Recovery from encrypted storage, handled securely and confidentially.
- All operating systems. Windows, Apple Mac, and Linux or Unix systems.
Physical recovery, done in-house
This is where CARE is different from most. When a drive has a mechanical or physical fault, recovering it means opening it in a controlled, contamination-free environment, not on a desk. We do this in-house using a certified laminar flow cabinet, the proper Class 100 clean room class of clean-air environment that physical recovery requires, so your drive is never exposed to dust and damage. We also work with PC-3000, the industry-standard professional tool for recovering data from damaged and failing drives. That means cases other providers have to send away, often overseas and at higher cost, we handle here, faster and with your data never leaving our hands.
Recovery after ransomware and cyber attacks
Data loss is not always a hardware problem. Ransomware and cyber attacks can lock up or destroy your business data in moments. We have helped many businesses recover from ransomware and cyber incidents, working to restore data and get operations running again. Because we also handle cybersecurity and backup, we can help you recover from the attack and then close the gaps that let it happen.
How it works
- Free evaluation, no charge until you approve. We assess your media and tell you honestly what can be recovered and what it will cost. There is no charge for this evaluation phase, and nothing proceeds until you approve the quote.
- You approve. No surprises. You decide whether to go ahead once you know the situation.
- We recover. Using the right method for the fault, logical or physical, we work to get your data back safely.
- You get your data. Recovered data is returned to you on fresh media, on encrypted media if you prefer, ready to use.
Why bring your data to CARE
- In-house physical recovery. Certified laminar flow cabinet and PC-3000, so even mechanical failures stay with us rather than being shipped off.
- Free evaluation. Know what is recoverable and what it costs before you decide.
- Confidential and secure. Your data is sensitive, and we treat it that way. We offer confidentiality agreements and NDAs on request.
- All media and all causes. HDD, SSD, RAID, servers, cards and more, from accidental deletion to physical failure to ransomware.
- Established and trusted. A recognised Singapore IT company, not an anonymous drop-off point for your most important files.
Frequently asked questions
Can you recover data from a hard drive that is clicking or not spinning?
Often, yes. A clicking or dead drive usually means a physical fault, which we handle in-house in our certified clean-air cabinet. Stop using the drive and call us, as continuing to power it on can make things worse.
Do you recover RAID and server data?
Yes. RAID arrays, NAS devices and business servers are among our specialities, including difficult multi-disk failures. These are high-stakes recoveries and worth handing to people who do them properly.
Can you recover data after a ransomware attack?
We have helped many businesses recover from ransomware and cyber incidents. We work to restore your data and then help you strengthen your defences so it does not happen again.
How much does data recovery cost?
It depends on the device and the type of failure, which is why we start with a free evaluation. Simpler jobs such as SD card recovery start from around $240, while complex physical or RAID recoveries are quoted after we assess the media. You always approve the cost before we proceed.
Is my data kept confidential?
Yes. We understand recovered data is often sensitive, and we handle it securely. We are happy to put a confidentiality agreement or NDA in place on request.
Are deleted files really recoverable?
Frequently, yes. Deleting a file or emptying the recycle bin does not immediately erase the data, so recovery is often possible, especially if you stop using the device straight away to avoid overwriting it.
What should I do right now if I have lost data?
Stop using the device, do not run DIY recovery software on a failing drive, and do not keep powering a faulty drive on and off. Call us at +65 6744 8022 for a free evaluation and we will advise the safest way forward.
Lost important data? Do not give up on it, and do not make it worse. Talk to CARE or call +65 6744 8022 for a free evaluation, and let us see what we can get back.
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