Your outsourced or co-managed IT department in Singapore
Running IT in-house is expensive and relentless. Hiring, training and retaining good engineers, keeping systems patched and secure, and being on call when something breaks pulls focus away from the business you are actually trying to run. CARE takes that off your plate. We become your IT department, or we work alongside the IT manager you already have, so your technology is looked after by people who do this every day.
We have supported Singapore businesses since 2007 and currently manage over 3,000 endpoints across our clients. We are a Microsoft Solutions Partner for Infrastructure and for Digital & App Innovation, and a CSA partner under the Internet Hygiene Programme, so the security and standards side is handled properly, not as an afterthought.
Response times, in writing
Most IT providers talk about being "responsive" without ever telling you what that means. We put it in the contract. Choose the service level that fits how critical your systems are, and that is the response time you can hold us to:
| Plan | Response time | Support hours |
|---|---|---|
| Premium | Within 2 hours | 24 hours, 7 days |
| Standard | Within 4 hours | Mon to Fri 9am to 6pm, Sat 9am to 1pm |
| Essential | Within 6 hours | Mon to Fri 9am to 6pm |
If round-the-clock cover matters because downtime costs you real money, Premium keeps someone available at any hour. If your needs are standard office hours, the Standard and Essential plans keep things sensible and cost-effective. We will help you pick the right level rather than sell you more than you need.
Ways we can work with you
Every business is set up differently, so we offer a few ways to engage. Most clients choose one of the first three:
- Fully managed. We are your IT department. We look after everything: helpdesk for your staff, monitoring, maintenance, security and the day-to-day running of your systems, for a predictable monthly fee.
- Co-managed. You have an IT manager or a small internal team, and we work alongside them, taking on the load they cannot cover, providing senior expertise, tools and backup so nothing falls through the cracks.
- Scheduled on-site. Some clients want our engineers physically on their premises on set days, for example every Monday, on top of remote support the rest of the week. We build that into the arrangement.
- Ad-hoc support. We can also help on a per-incident basis when you need us. It works, though most businesses find a managed plan gives them better cover and value, since problems get prevented rather than just fixed after the fact.
What managed IT support covers
Under a managed plan, your staff get a helpdesk they can actually reach, and we look after the technology behind the scenes so problems are caught early.
- Helpdesk and user support for the daily issues: email, Office and Microsoft 365, printing, access, the things that stop people working.
- Proactive monitoring and maintenance so servers, networks and devices stay patched, healthy and secure.
- Onboarding and offboarding of staff, new device setup, and account management.
- Security built in: endpoint protection, patching, and alignment with the standards we hold as a CSA IHP partner. See our cybersecurity services.
- Vendor coordination so you are not the one chasing your internet provider, software vendors or hardware suppliers.
- IT advice and planning so your technology supports where the business is heading, not just where it is today.
One provider for all your IT
Because CARE also handles cybersecurity, servers, Microsoft 365, cloud, backup and data recovery, your IT support is not an island. The team that answers your helpdesk call is the same team that secures your network, manages your servers and runs your backups. One provider, one point of accountability, no finger-pointing between vendors when something goes wrong.
Who we work with
We support growing SMEs through to established commercial operations across Singapore. If you are large enough that IT problems genuinely cost you money, but you do not want the overhead and impersonality of a giant outsourcing firm, that is exactly who we are built for. You get the scale and credentials of a serious provider with the responsiveness of a team that knows your business.
Frequently asked questions
Can you be our whole IT department?
Yes. Under a fully managed plan we handle everything, from the helpdesk your staff call to the servers, security and strategy behind it. Many of our clients have no internal IT at all.
We already have an IT manager. Can you still help?
Yes, that is our co-managed model. We work alongside your existing team, covering the gaps, providing senior expertise and tools, and giving them backup so they are not carrying everything alone.
Can we have an engineer on-site on certain days?
Yes. We arrange scheduled on-site days, for example a regular Monday presence, combined with remote support the rest of the week.
What response time will we actually get?
Whatever your plan commits to: 2 hours on Premium with 24/7 cover, 4 hours on Standard, 6 hours on Essential. It is in writing, not a vague promise.
Do we have to sign up for a managed plan?
No. We also offer ad-hoc support. That said, most businesses find a managed plan gives better value and far fewer surprises, because we prevent problems rather than just react to them.
Want IT support you can actually rely on? Talk to CARE. Tell us how your business runs and we will recommend the right level of support, whether that is becoming your whole IT department or working alongside the team you already have.
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