Managed IT Service vs. Break-Fix

Every business requires IT infrastructure. The desktops, laptops, routers, servers, and other IT equipment must operate smoothly to keep the business running. However, IT issues are part of daily reality, and their impact depends on how the business addresses them.

There are two popular models for handling IT support: managed IT services and break-fix. Both methods have strengths and weaknesses, and companies choose between them based on their needs. So, which IT support model is right for your business?

In this guide, we will compare managed IT services vs. break-fix and help you decide which one is best for your business.

What is Managed IT Services?

Managed IT services is a model that provides ongoing support and follows a proactive approach to managing IT infrastructure. It involves outsourcing the management and maintenance of IT infrastructure to a third-party provider called managed service provider (MSP).

MSP is backed by a team of experienced IT professionals who continuously manage and monitor IT systems. This proactive approach helps to pinpoint issues beforehand and avoid service disruptions and downtimes.

The key offerings under managed IT services include:

• Endpoint management
• Network management
• Help desk support
• Cybersecurity
• Data backup and recovery
• Cloud management

Managed IT services are becoming a new favorite IT support model, especially for businesses that rely heavily on technology for their operations. This IT support model is mostly subscription-based, and the cost depends on the required services.

What is Break-Fix?

Break-fix is a reactive approach to IT support. This model triggers only when the problem arises. When an IT issue occurs, the business contacts the break-fix provider to fix it. The provider can charge the business per hour or fixed pricing depending on the issue.

The key aspects of the break-fix model include:

• Reactive support
• No preventative maintenance
• No monthly fees
• Unpredictable costs

Break-fix is a useful IT support model for businesses that are less dependent on IT resources or who prefer a pay-as-you-go service.

Managed IT Services vs. Break-Fix Model: 7 Main Differences

Now that we have cleared the basics, let's talk about managed IT services vs. break-fix. There are many prominent differences between the two models. The seven main differences are as follows:

1.      Approach

Managed IT services take a proactive approach and tend to prevent issues before they impact business operations. They continuously monitor the network, endpoints, security alerts, and more to mitigate issues proactively.

Break-fix follows a reactive approach. It comes into action when an IT issue occurs. For example, if a server goes down, a technician is called to fix it.

2.      Cost Structure

Managed IT services follow a subscription-based pricing model. The business pays a fixed monthly fee for continuous monitoring and management, so the cost is predictable.

Break-fix follows a pay-as-you-go pricing model. The business may have to pay a fixed price or hourly. The cost can vary depending on the incident.

3.      Scope

Managed IT services offer a broad scope of services, such as endpoint/network management, data backup, cybersecurity, etc.

The scope of the break-fix is limited and only revolves around the specific issue. For example, if a server crashes, the break-fix provider will only fix that problem and not assist in more maintenance/monitoring.

4.      Stability

Managed IT services offer better stability, as they continuously monitor and maintain the IT infrastructure. There are lower chances of service disruptions and downtimes.

In contrast, a break-fix only comes into play when there is a disruption. It means that the business is already suffering when a break-fix is called. So, it offers less stability due to its reactive approach.

5.      Risk

Managed IT services reduce business risk of downtimes, cyberattacks, and more. The timely handling of issues and proactive measures related to updates, security patches, backups, security audits, and more minimize the risks.

Break-fix model exposes a business to higher risk. It cannot stop vulnerability or security breaches due to lack of proactive monitoring.

6.      Vendor Relationships

Managed IT services providers have friendly relationships with businesses and can even offer better deals for loyal customers.

Break-fix providers are needed only when there is an issue. So, vendor relationships are not that effective.

7.      Productivity and Efficiency

Managed IT services improve the organization's productivity and efficiency. When systems are operational 24/7 with no disruptions, this leads to positive outcomes.

Break-fix cannot enhance productivity and efficiency. In fact, it hinders them until the service is back to normal.

How to Transition from Break-Fix to a Managed Services Model

If your current IT support model is break-fix, you can easily switch to a managed services model. Some of the useful tips to make a smooth transition are as follows:

• Evaluate your IT Needs: Assess your IT infrastructure and identify areas that require proactive monitoring and management. This will help you choose the right MSP.
• Consider Costs and Benefits: Thoroughly evaluate the costs and benefits of transitioning from a break-fix to a managed services model.
• Choose a Reliable MSP: Explore the available managed service providers that align with your needs and budgets and choose the best one among all.

Once you have picked the MSP, you should ensure effective communication and let the professionals handle the rest of the matters.

To ease the hassle, simplify your IT transition with CARE and experience the difference with expert-managed IT services. Our team of qualified IT professionals and cutting-edge technology solutions ensure a seamless shift and a secure, future-ready IT environment.

Conclusion

Managed IT services vs. break-fix has become the topic of discussion in the tech world due to the growing reliance on IT infrastructure and increasing IT issues. From the above comparison, we cannot make anyone a clear winner.

Both IT support models have specific use cases. However, managed IT services have the upper hand due to their proactive approach and more reliability of undisrupted business operations.

So, embark on a journey of integrating managed IT services to build a secure IT infrastructure.

Get in touch with us today to enquire on our available support plans.